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Everything you need to know about the product and billing.

Presale

To make a purchase on our online shop, we offer the following payment options: PayPal, Afterpay, direct debit, and credit card. For more information, please visit https://www.stylewe.com/information/payment-methods

After completing the order, you will receive a confirmation from us with all the information about your order.

We take the security of payment information very seriously. We use advanced encryption technologies to protect your payment information and comply with Payment Card Industry (PCI) compliance standards to ensure all transactions are secure. We do not store your payment information on our servers but transmit it directly to payment processors securely. Additionally, we regularly conduct security audits to ensure our systems are up-to-date and resilient to potential threats. You can trust our commitment to protecting your payment information and ensuring a safe and secure online shopping experience.

We welcome B2B partners. If you have a long-term and high-volume purchasing requirement, please contact our B2B service email via aliv@miyooou.com

If the item is out of stock before placing an order, customers can click on “Arrive Notice” to subscribe to the product. We will send an email notification as soon as the item is back in stock. If the item is out of stock after placing an order, customers will receive an email notification and have the option to exchange it for another item or request a refund. We apologize for any inconvenience this may cause and appreciate your understanding.

If the item is out of stock before placing an order, customers can click on “Arrive Notice” to subscribe to the product. We will send an email notification as soon as the item is back in stock. If the item is out of stock after placing an order, customers will receive an email notification and have the option to exchange it for another item or request a refund. We apologize for any inconvenience this may cause and appreciate your understanding.

Pre-sale items are available for purchase at a 20% discounted rate before they become available for general sale. The estimated delivery time for pre-sale items is 25-40 business days. Please note that during the pre-order period, the expected delivery date may change due to unforeseen circumstances. We appreciate your patience and understanding, and encourage you to take advantage of these special discounts while they last.

Pre-sale items help us predict demand, avoid overproduction and reduce waste of resources to minimize our environmental impact. We strive to establish a closer relationship with our customers through pre-sale programs and ensure high-quality service and products while emphasizing sustainability. Additionally, we offer special discounts on pre-sale items to pass on the savings to our customers.

After selecting the desired items on our online shop, add them to your shopping cart. In the “shopping cart” or during checkout, you can enter your Miyooou coupon code in the designated field located on the right side of the listed products and click the button next to the field. You will then see the discount applied in real time.

For orders using coupons, the system distributes the coupon amount evenly among all items. If any item is canceled or returned later, we will refund the discounted price of that item. Used coupons cannot be applied again.

Code validity periods can vary and are specific to each campaign. Please refer to the terms and conditions of the respective campaign for voucher validity information.

This can have different reasons. Here are the most common causes: 1.The voucher has expired 2.The voucher has not yet reached the required minimum order value. 3.Sales items are not eligible for discounts. If these cases do not apply to you, you are welcome to contact our customer service.

We welcome B2B partners. If you have a long-term and high-volume purchasing requirement, please contact our B2B service email via alvin@miyooou.com.

Returns

After receiving your goods, you can submit a return request by accessing the ‘Order Tracking’ feature below or by submitting a customer service ticket. A return label will be sent to you via email within 12 hours.

Please note that the buyer is responsible for the return shipping cost in the case of non-quality-related returns. However, if the product has a quality issue, such as holes or damaged zippers, don’t hesitate to get in touch with our customer service for assistance.

You may return all purchases within 30 days from the delivery date. To be eligible for a refund, items must be unused, undamaged, and in their original packaging. Please ensure that all items are included in the package; if not, the buyer will be responsible for any associated charges and no refund will be issued.

I’m sorry, but we are unable to refund the original shipping fee for return orders. However, we will ensure that you are refunded the cost of the returned item(s) once we receive your return package.

Please be advised that if a discount was applied to your order and a refund is requested, the refunded amount will reflect the discounted price paid for each item. This may differ from the initial price displayed in your shopping cart. To verify the discounted price of each item, please refer to the invoice or order confirmation email.

Once we receive your return package, we will process your refund within 3-5 business days. However, if you paid with a credit card, please be aware that it may take the bank longer (approximately 1-2 weeks) to process the refund, depending on the credit card company.

To help us promptly address and resolve the issue, please submit a return request along with the photo(s) of the damaged, defective, or wrong item(s) so that we can investigate and take appropriate action.

We have return warehouses conveniently located in the United States, Canada, the United Kingdom, France, German, and Australia for your convenience.

I’m sorry, but unfortunately, you cannot use the address on the package as our return address. After submitting your return request, we will provide you with authorization and our correct return address to ensure a smooth return process.

Orders

We would like to remind our customers that once an order has been completed, no further changes can be made. If you need to modify or cancel the order, please contact our online customer service as soon as possible to ensure that your requests are handled promptly. It is important to note that any changes or cancellations must occur before the order is shipped. Please do not hesitate to contact us for assistance.

f your package has already been shipped, we recommend that you receive it first and then contact us for a return. We do not recommend customers refuse delivery directly to avoid further losses due to the inability to return the package.

You do not need to worry about any additional taxes, as they are already included in the order. The order has been charged with the appropriate value-added tax (VAT).

You do not need to worry about any additional taxes, as they are already included in the order. The order has been charged with the appropriate value-added tax (VAT).

Account

No, you don’t have to register in order to browse our fashion products and place an order. You are welcome to do so as a guest.

You can register with Facebook, Google+, or your email account. The register page is https://stylewe.com/account/login

Simply use the “forgot password” function and enter your email address on the login page. We will send you an e-mail with the further necessary steps within 15 minutes.

If you have not received an email from us within 15 minutes and it is not in your spam folder, it’s possible that our system did not find a registered account with the email address provided. If you placed your last order as a guest, please continue as a new customer. You can still access your previous order details by checking here: https://stylewe.com/order-query

Keep an eye on the subscription bar at the bottom right corner of the homepage. Enter your email and we will send you the latest news and promotions. We look forward to you!

To unsubscribe from our newsletter, simply click on the “unsubscribe” link at the bottom of every email you receive.

We send regular SMS messages to customers who agree to receive them during registration and checkout, covering account changes, order notifications, waybill notifications, and product promotions. If you wish to unsubscribe from product promotion text messages, simply reply STOP or OPT at any time. We protect user privacy and never disclose personal information to third parties. Please feel free to contact us with any questions about privacy.

For mobile users, click on the navigation bar in the upper left corner, and you will see an option to select your preferred language and currency. For web users, click on the globe icon located at the top right corner of the homepage.

Shipping and Delivery

Rest assured that we will send you email updates after your order confirmation and once your package is shipped, providing you with the latest information on your order. By checking your email, you can easily keep track of your package status. Additionally, you can also check your order status by accessing ‘Tracking Order’ at the bottom of the page and entering your email address and order number.

We apologize for the damage to your shipment during transit. Please inspect your shipment for completeness and check if any items are missing or damaged upon delivery. If so, please file a damage report with the nearest post office and contact us with photos of the damaged package. We will promptly process your request and assist you in resolving this issue.

To speed up the shipping process and ensure your item is sent out as soon as possible, sometimes we might split up the package for shipment. Once the item is shipped, you will receive an email confirmation from us with details of the items sent. If you have any concerns or questions, please contact our customer service below.

We want to ensure that the items you order are delivered to you as quickly as possible. To achieve this, a separate package will always be sent for each order.

Standard shipping takes 8-15 business days. Expedited shipping takes 3-7 working days. The exact delivery time depends on your specific shipping address.

It is possible to create a different delivery address before the order is shipped. However, once an order has been shipped, it is unfortunately not possible to change the delivery address due to the fast transmission of information to our logistics team.

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination if you would like to send your purchases to multiple addresses.

If you are not home during the first attempted delivery, our shipping partner will usually leave the parcel at your doorstep or leave a notification card for you to remind to pick up the parcel at the nearby post office. Please keep an eye out for any delivery notifications.

Now we ship to over 10 countries, such as the United States, Canada, the United Kingdom, Germany, Austria, France, Spain, and more. You can find a detailed list of countries in the drop-down menu under the ‘Country’ section when you are editing the shipping address in your account.

Yes, we do ship to PO BOX and APO/FPO/AFP military addresses, but please note that we can only ship to these addresses via USPS (United States Postal Service).

The basic shipping fee is usually around $9.9. If your address is remote or there are many items in your order, the shipping fee may be adjusted. Orders over $99 qualify for free shipping.

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